Delivery Policy

Delivery area
The PRODUCTS are shipped to the delivery address indicated by the CUSTOMER during the order process. In order to ensure an effective follow-up of your DELIVERY, we ask you to kindly provide your telephone number and your email address, allowing our service providers to keep you informed of the progress of your DELIVERY.

Shipping time
The deadlines for preparing an order and then drawing up the invoice, before shipping the PRODUCTS in stock, are mentioned on the SITE. These deadlines do not include weekends and public holidays. An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address provided is correct.

Delivery times & costs
During the order process, the SELLER indicates to the CUSTOMER the possible shipping times and options for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method chosen. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are available on the SITE.

In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract.

Delivery methods
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a notice of passage will be left to the CUSTOMER, in order to allow him to collect his package at his post office.

Delivery Issues
The CUSTOMER is informed of the delivery date when he chooses the carrier, at the end of the online order procedure, before confirming the order. Deliveries will be made within a maximum of thirty (30) days. Otherwise, the CUSTOMER must give notice to the SELLER to deliver within a reasonable period of time and, in the event of non-delivery within this period, he may cancel the contract.

The SELLER will refund, without undue delay from the receipt of the cancellation letter, the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method used by the CUSTOMER.

The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. The CUSTOMER has a period of three (3) days to notify the carrier of the damage or partial losses observed during delivery.

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